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Terms and Conditions

PLAN TNT Terms and Conditions

 

It is our intention to set out clearly and simply the responsibilities which we at PLAN Trinidad and Tobago, (hereafter referred to as “PLAN TNT, us or we”) have to You, your heirs, executors and assigners and any member of your party and their heirs, executors and assignees (“You”) and which You, in turn, have to us when a contract is made between us. You should therefore read and understand the contents.

All trips featured on this site and alternative bespoke packages created at your request are sold by PLAN TNT but components of these trips may be provided by local Tour Operators in Trinidad and Tobago. Your contract however will be with PLAN TNT.

All PLAN TNT’s trips are sold subject to the following conditions (“these Conditions”).

  1. (a) A Contract between You and us will exist as soon as we issue an invoice in response to your request for a booking and/ or the required deposit has been paid to your travel agent or directly to us.

BOOKING YOUR TRIP

  1. Bookings can at this time only be made with us directly and must be secured with advised deposit at the time of booking. This deposit is non-refundable unless we cancel your trip. If You are making a booking within 30 days of departure, then full payment is required and as such the full booking will be non-refundable. HOWEVER that if the trip comprises a special offer we may require full payment including any pre and post accommodation and sundry service charges to be paid at the time specified in the offer. Your booking is taken to be confirmed, and accepted when we issue an invoice and or a deposit is paid.

All correspondence and communications will be sent to your address in our booking file unless You specify otherwise.

Balance of all payments is required on the date specified to you in your welcome package. If You do not pay within this period we may deem your booking cancelled and your deposit forfeited.

  1. Alterations or cancellations by You after your booking has been accepted will be effected subject to the provisions of clauses 5, 6 and 7 of these Conditions.
  2. Prices quoted in our brochures are calculated on costs and exchange rates at 01 October 2018.

These prices may increase or decrease and we reserve the sole right to alter prices and other particulars contained in our brochures and on our website. Price changes in trips featured in subsequent brochure versions will supersede the prices on the website. Before You make a booking we will provide You with details of the current price of your chosen trip. Once You have accepted this price and your booking has been confirmed in accordance with clause 2 that price will remain fixed and will not be subject to surcharges.

  1. You must clearly state all your requirements at the time of booking. Please note that any dietary requirements will be a request only. We cannot guarantee special dietary requirements nor will we assume any responsibility or liability if your special requirements cannot be fulfilled. If You are booking the a Carnival package and wish to change the size or type of your costume, You must notify us as soon as possible in writing. We will do our best to accommodate your requested changes but be aware that since this service is provided by a Third Party we cannot guarantee this.

If a request is made to change the dates of travel, PLAN TNT will make this amendment if the change is to the same package offered at a different point in the year. An amendment fee of TT$500. will be charged. If however the request is made less than 30 days before departure, normal cancellation fees will apply in accordance with clause 7 unless the transfer or change is to an earlier departure of the same trip. In the event of a request for a change to be made a new invoice will be issued by PLAN TNT and cancellation charges/amendment fees will be shown. All amendment fees are payable within 7 days of the issue of a new invoice or on the date of departure, whichever is the sooner. If your package includes custom items e.g. carnival costumes, add-ons or upgrades then these items would still be charged.

  1. If You are prevented from travelling as a result of illness, the death of an immediate family member, jury service, or another reason beyond your control which we consider significant, we will agree to your booking being transferred to another person who satisfies all the conditions applicable to the trip, subject to You and the other person accepting liability for full payment of the trip cost and any additional costs arising from the transfer PROVIDED THAT we must be given at least 21 days written notice of the proposed change.

CANCELLATION BY YOU

  1. We have a no-refund policy. Due to the nature of our business, we engage numerous 3rd parties are contracted as such refunds are not possible once items are booked and confirmed for You. Your deposit is also strictly non-refundable and accepted as an offer of engagement thus the start of a contract between You and us. All bespoke packages are planned on receipt of deposit. This deposit can be included as part of your overall package cost.

It is however still important for you to officially cancel your booking to enable us to provide You with cancellation documents that may be needed for insurance and other purposes. Cancellation of a booking must be made in writing. We will not regard a booking as cancelled unless and until written notice is officially received by us.

CANCELLATION OR MODIFICATION BY US

  1. Every effort will be made to operate all trips as advertised but it must be remembered that our trips are planned up to eighteen months in advance. We therefore reserve the sole right, at our discretion, to modify or cancel any trip, accommodation or arrangement at any time. We will notify You as soon as possible of any changes and they will form part of our contract with You. In the case of any material modification or cancellation, we will, if possible, provide You with three alternatives:

(1) A trip of an equivalent or closely similar standard and price, if available;

(2) A trip of a lower standard together with a refund of the difference in price; or

(3) Cancellation with a full refund of all monies paid.

  1. A material modification is one which has a serious effect on your trip e.g. a change of package date.

We do not consider a change of accommodation, or transport style or change of Mas band (for people booking the Carnival Package) a material change.

  1. We will endeavour not to materially modify or cancel the trip within 30 days of the date scheduled unless compelled to do so because of circumstances beyond our reasonable control. If a material modification or cancellation is made by us within six weeks of the scheduled departure date for reasons other than Force Majeure in accordance with clause 19 You will receive compensation as stated in the scale below.
  2. PLAN TNT reserves to itself the sole right to require a minimum number of participants for certain trips and in the event that there are insufficient bookings recorded by not later than 30 days before the scheduled departure date we will be entitled to cancel the scheduled trip, whereupon all monies paid by You for your PLAN TNT trip shall be refunded but no further compensation will be paid and You and PLAN TNT hereby agree to mutually release each other from any further obligations which would have been enforceable had the trip not been cancelled.
  3. We reserve the right to alter or substitute the type of vehicle or style of transport mentioned in the brochure, depending on the number of passengers carried, which can vary from trip to trip. The average group size is 20.

OUR LIABILITY TO YOU

  1. Save where the provisions of Force Majeure apply, in the event that the trip does not reasonably comply with the description in the brochure, PLAN TNT may compensate You to a maximum value equal to the price of the trip but excluding deposits. PLAN TNT will only be liable to pay the maximum amount of compensation where there has been a total failure of consideration for your payment. Where the failure to provide such trip is not caused by any fault of PLAN TNT, its agents or suppliers or is caused by or contributed to by You, PLAN TNT will not be liable to pay any compensation.
  2. If You are killed, injured or become ill during or as a result of, carriage by ship, boat, bus or maxi forming part of the trip in circumstances where such death, injury or illness is whether caused by or contributed to by You or not, PLAN TNT will not accept liability. All persons are responsible for securing full comprehensive insurance and will be advised of this and asked to confirm this clause by reading and signing a separate document to ensure this is understood.
  3. Your booking is accepted on the understanding that You appreciate the possible risks inherent in festival and adventure travel and that You undertake the trips featured in this brochure of your own volition. Every effort will be made to operate all trips featured on the website but because of unforeseen and uncontrollable factors e.g. natural disasters or severe weather there may be a necessity to vary the itinerary from that stated on the website, and delays may occur for a variety of reasons beyond our control. The need for a flexible attitude to this type of travel is stressed in our publication.

The final decision on the itinerary and the content of the trip will be taken by the Lead Liaison, as appointed by us in the interest of the group as a whole. Please note that due to Public holidays some sights or activities may not be available on a particular trip.

  1. No refund will be made for services made available by PLAN TNT but which for whatever reason are not used by You once the trip has started.

OPTIONAL ACTIVITIES AND EXCURSIONS

  1. During Your trip You will be offered the chance to purchase various optional Fetes, excursions and activities. PLAN TNT does not own, operate or control any of the companies or individuals which provide the optional fetes or activities or excursions. Some of the optional activities and excursions, such as diving, jet skiing and other water related activities are inherently risky. If You want to take part in such optional activities or excursions You must be fit enough to do so and must follow all reasonable instructions. The standards of health and safety which will be adopted by the company or the individual providing the optional activity or excursion will be those of the country where the optional activity or excursion takes place. Please note that these standards may not be the same as You would find in the UK, or in Your home country. If You wish to book any optional excursion or activity, You may do so subject to the operator’s terms and conditions.

Your contract will be with the operator of the activity or excursion and will be governed by local law.

PLAN TNT acts only as their agent. PLAN TNT’s Tour Leader will have further details. PLAN TNT accepts no liability for any act or omission of any operator, its employees, agents or sub-contractors.

EXCLUSION OF LIABILITY – FORCE MAJEURE

  1. We do not accept liability for any loss, damage or expense resulting from war or terrorist activities threatened or actual, coup, state of emergency actions by the Government of Trinidad and Tobago, civil unrest, industrial action threatened or actual, weather conditions, fire, flood, drought, closures, unforeseen alterations to public transport schedules, rescheduling of aircraft or boats, epidemic or outbreaks of illness or any other event outside our control which either delays or extends or reduces the trip, or compels a change in the trip arrangements after departure.

CONTRAVENTION OF LAW

  1. We will not be responsible for any loss or damage sustained by You as a result of a contravention of any law or regulation of any of the countries visited while on the trip.

HEALTH AND MEDICAL CONDITIONS

  1. If You have a medical condition or disability which may affect your trip, we ask that You inform us in writing at the time of booking the trip of any special arrangements required by You so that we are able to advise as to the suitability of those arrangements. If we reasonably feel we are unable to satisfactorily accommodate your particular needs, we reserve the right to decline the booking or ask for You to be accompanied by a person who is able to provide full assistance to You throughout your trip.

 

YOUR LIABILITY TO US

  1. You will not be permitted to embark or continue on the trip if your mental or physical condition is, in the reasonable opinion of any representative of PLAN TNT, such as to render You incapable of caring for yourself, or whereby You become objectionable to other passengers, or You become a hazard to yourself or other passengers.
  1. We will not be responsible for expenses resulting in You being precluded from completing the trip for any reason, nor will we refund You any part of your trip cost. In all cases we will notify You of the reasons why we have taken this action. We will have no obligation to arrange for your return to the point of the trip departure where your condition manifests itself after the trip departure. Further, if the trip involves travel by air, the captain of your aircraft can refuse to allow You to fly on the aircraft if he believes that You could be dangerous or disruptive to other passengers on the flight.

TRAVEL DOCUMENTS

  1. Please ensure You carefully read your invoice, tickets and all other documents we send to You as soon as You receive them, and contact us immediately if any information appears to be incorrect. We will not accept any liability if You fail to notify us of any inaccuracy in any document within 7 days of us sending them to You. While we will do our best to rectify any changes made outside this time, it is your responsibility to meet any additional costs which may be involved, except in the case of an error made by PLAN TNT and where there is reasonable justification for You not contacting us within the specified time.

You are responsible for ensuring that all necessary travel documents including, but not limited to, passports, visas and vaccination certificates are valid and subsisting. We strongly recommend that You verify current documentation requirements and all other relevant protocols and procedures associated with your trip with us. Please note requirements change and you must check with your Consulate for the most up to date information. Passports must have an expiry date of at least three months after completion of the trip.

INSURANCE

  1. You MUST take out comprehensive travel insurance before You travel on your trip. Your insurance protection must include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance.

Evidence of such insurances must be produced to PLAN TNT on request. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive.

  1. You hereby indemnify us against all third-party actions taken against us for loss or damage caused by You or arising from your participation on the trip.
  2. In the event of You making a claim against PLAN TNT arising out of the trip, You hereby assign to us, any rights to take action against any third party supplier or any other person or party that PLAN TNT reasonably considers to be a party to the action and to co-operate fully with PLAN TNT should PLAN TNT or its insurers wish to enforce those rights which have been assigned to PLAN TNT.

DATA PROTECTION

  1. PLAN TNT has measures in place to protect the personal booking information held by it.

However, in order to make your booking and ensure that your travel arrangements run smoothly, we need to use the information You provide and pass it on to other relevant suppliers who are responsible for parts of your travel arrangements. In making this booking, your consent to this information being passed on to the relevant persons is deemed to be given unless You object and advise PLAN TNT of your objection at the time of booking. The information may also be provided to public authorities such as Customs or Immigration if required by them, or as required by law. This consent applies to any sensitive information that You give to us such as details of any disabilities or dietary/religious requirements.

GENERAL

  1. You understand that future PLAN TNT advertising and publicity material may include statements made by passengers, or their photographs, and You consent to such use of your comments or photographic/video likeness.
  2. No servant, agent, employee or representative of the Company has any right to alter, vary or waive any of these Conditions, nor undertake any activity likely to lead to increased liability whatsoever on behalf of PLAN TNT unless such be in writing and signed by a duly authorised person.
  3. All contracts for bookings made with PLAN TNT, for trips advertised, are governed by Trinidad and Tobago law and are subject to the exclusive jurisdiction of the Trinidad and Tobago Courts, should any dispute between us not be otherwise amicably agreed.

Amended Dec 31st 2018

advisory

Please be advised that due to the COVID-19 pandemic, the government of the Republic of Trinidad and Tobago has advised that Carnival 2021 is cancelled. As such, PLAN TNT has suspended our Carnival 2021 Packages and refunds have been issued accordingly.

You are invited to pre-book you packages for Carnival 2022.

Full refunds will be made available should the restrictions due to COVID-19 extent beyond this year. Also check out our Tobago packages for fun adventures and staycation packages.